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Frequently Asked Questions

1) How long will it take to receive my order?

Usually we ship out in a day or two. Ship times vary based on location but typically arrive within 5-7 business days. Can I change my order once I’ve placed it? We cannot add anything to your existing order, but we can give refunds, discounts or cancel the order if it hasn’t been shipped yet. We can also change the email and address. Can I ship my order to someone else? Yes, please put the correct shipping address. What are the shipping rates? Shipping fees

2) Can I change my order once I’ve placed it?

We cannot add anything to your existing order, but we can give refunds, discounts or cancel the order if it hasn’t been shipped yet. We can also change the email and address. Can I ship my order to someone else? Yes, please put the correct shipping address. What are the shipping rates? Shipping fees

3) Can I ship my order to someone else?

Yes, please put the correct shipping address.

4) What are the shipping rates?

Shipping fees depend on the weight of the total order.

We have free shipping on Continental US orders over 70 USD.

Standard Shipping
0.0 lb – 3.0 lb $6.00

Standard Shipping
3.0 lb – 5.0 lb $11.00

Heavy Goods Shipping
5.0 lb – 20.0 lb $18.00

Free US Continental Shipping
$70.00 and up Free

5) I live outside of US. Will I have to pay extra fees to receive my product?

These are our shipping rates to Canada:

First Class International Mail
0.0 lb – 1.0 lb $16.00

First Class International Mail
1.1 lb – 2.0 lb $20.00

First Class International Mail
2.1 lb – 3.0 lb $25.00

First Class International Mail
3.1 lb – 4.0 lb $30.00

First Class International Mail
4.1 lb – 5.0 lb $36.00

These are our shipping rates to the rest of the world:

First Class International Mail
0.1 lb – 1.0 lb $24.00

First Class International Mail
1.1 lb – 2.0 lb $26.00

First Class International Mail
2.1 lb – 3.0 lb $35.00

First Class International Mail
3.1 lb – 4.0 lb $45.00

First Class International Mail
4.1 lb – 5.0 lb $55.00

6) What is your return policy?

If you are not satisfied with the product, we will give you a full refund for the purchased product (doesn’t include the shipping costs). No need to return the product.

7) What payment methods do you accept?

We are using secure Shopify payment platform (powered by Stripe), which accepts all major credit cards:

  • Visa
  • MasterCard
  • American Express
  • Diners
  • Discover
  • JCB

Alternatively, you can pay via PayPal.

8) How can I use a promo code?

You enter the promo code at the checkout.

9) How can I receive an eBook?

Normally you will get the free E-book (Electronic book in PDF format) “Seven Minerals Magnesium Guide” as an attachment with the email after your purchase. However if by any reason you didn’t receive the e-book, please contact us and we will send it to you.

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